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ERR_SITE_PROFILE_FETCH_FAILED

Error Code: ERR_SITE_PROFILE_FETCH_FAILED​

This error occurs when retrieval of the Site Profile fails.

Error Message​

  • "Site Profile fetch failed"
  • "Site Profile fetch failed: <Message>"
  • "Unknown Error"

Causes​

  • The Site Profile may have failed to be retrieved.
  • The Site Profile may not be located.
  • The Site Profile's JSON may have failed to parse.

Examples​

  • The extension was used on web page where no Site Profile is located.
  • The Site Profile's JSON is in an invalid format. JSON syntax error caused by a double comma.
{
  "originators": [
    {
      "core": "eyJhbGciOiJFUzI1NiIsImtpZCI6ImpKWXM1X0lMZ1VjODE4MEwtcEJQeEJwZ0EzUUM3ZVp1OXdLT2toOW1ZUFUiLCJ0eXAiOiJ2Yytqd3QiLCJjdHkiOiJ2YyJ...",
      "annotations": [
        "eyJhbGciOiJFUzI1NiIsImtpZCI6ImpKWXM1X0lMZ1VjODE4MEwtcEJQeEJwZ0EzUUM3ZVp1OXdLT2toOW1ZUFUiLCJ0eXAiOiJ2Yytqd3QiLCJjdHkiOiJ2YyJ...
      ],
      "media": "eyJhbGciOiJFUzI1NiIsImtpZCI6ImpKWXM1X0lMZ1VjODE4MEwtcEJQeEJwZ0EzUUM3ZVp1OXdLT2toOW1ZUFUiLCJ0eXAiOiJ2Yytqd3QiLCJjdHkiOiJ2YyJ..."
    }
  ],,
  "credential": "eyJhbGciOiJFUzI1NiIsImtpZCI6ImpKWXM1X0lMZ1VjODE4MEwtcEJQeEJwZ0EzUUM3ZVp1OXdLT2toOW1ZUFUiLCJ0eXAiOiJ2Yytqd3QiLCJjdHkiOiJ2YyJ..."
}

Resolution​

  • Locate the Site Profile in the correct format.
  • Confirm the format of the Site Profile. Additional details can be found in Site Profile.